Managing Your NG Domain Account Profile

Keeping your account profile information up-to-date is important for communication, billing, and domain ownership records. You can manage your profile through the NG Domain client area.

Accessing Your Account Profile:

1. Visit the NG Domain website.
2. Click on "Login" or "My Account."
3. Enter your registered email address and password to log in.
4. Once logged in, look for a section like "My Details," "Profile," or "Account Information."

Information You Can Typically Manage:

1. Personal Details:

   • Full Name: Your first and last name.
   • Company Name (Optional): If your account is for a business.
   • Email Address: This is your primary contact email and username for login. It's crucial to keep this current as all important notifications (renewal reminders, support responses, password resets) will be sent here.
   • Phone Number: Your primary contact phone number.

2. Billing Address:

   • The address associated with your payment methods. This must be accurate for successful billing and invoice generation.
   • Street Address, City, State/Province, Postal Code, Country.

3. Security Settings:

   • Change Password: Regularly update your password with a strong, unique one.
   • Two-Factor Authentication (2FA): If available, enabling 2FA adds an extra layer of security to your account. This typically involves using an authenticator app or receiving codes via SMS/email.

4. Communication Preferences:

   • Manage your preferences for receiving newsletters, promotional offers, or service-related announcements.

Why Keep Your Profile Updated?

• Domain Ownership (WHOIS): For domain registrations, accurate contact information is often required by ICANN and NIRA. Outdated WHOIS information can lead to issues with domain ownership or management. Note: Some profile details might automatically update the WHOIS contact for your domains unless you've set specific contacts per domain or use WHOIS privacy.
• Billing: To ensure successful payment processing for service renewals and prevent service interruptions.
• Important Notifications: Receive critical alerts about your services, such as domain expiration reminders, maintenance notices, or security updates.
• Support: Allows our support team to verify your identity and assist you more efficiently.
• Security: A current email and phone number are vital for account recovery if you forget your password.

How to Update Your Information:

• Most details can be edited directly within your client area forms.
• Look for "Edit," "Update," or "Change" buttons next to the information sections.
• Save any changes you make.

If you encounter any issues managing your account profile or have questions about the information required, please contact NG Domain support for assistance.