Reporting Abuse, Spam, or Phishing Associated with NG Domain Services

NG Domain is committed to maintaining a safe and secure internet environment. We take reports of abuse, spam, phishing, and other malicious activities seriously. If you encounter any such activity originating from or associated with a domain or service hosted by NG Domain, please report it to us.

Types of Abuse You Can Report:

• Spam: Unsolicited commercial email (UCE) or unsolicited bulk email (UBE) originating from our network or advertising domains hosted by us.
• Phishing: Websites or emails deceptively trying to acquire sensitive information like usernames, passwords, and credit card details by masquerading as a trustworthy entity.
• Malware/Viruses: Websites distributing malicious software.
• Copyright or Trademark Infringement: Websites hosting content that infringes on your intellectual property rights.
• Illegal Content: Websites promoting or hosting content that violates Nigerian law or internationally recognized illegal activities (e.g., child exploitation, hate speech, incitement to violence).
• Network Abuse: Activities like Denial of Service (DoS) attacks originating from our network.
• WHOIS Inaccuracy: If you believe the WHOIS contact information for a domain registered with NG Domain is inaccurate or outdated.

How to Report Abuse:

1. Gather Evidence:

   • For Spam: Include the full email headers of the spam message. This is crucial for us to trace the origin.
   • For Phishing/Malware Websites: Provide the exact URL(s) of the offending website.
   • For Copyright/Trademark Infringement: Clearly identify the infringing material and provide proof of your ownership of the copyrighted/trademarked content. A formal DMCA takedown notice may be required.
   • For Other Abuse: Provide as much detail as possible, including logs, screenshots, and specific times/dates if relevant.

2. Submit Your Report:

   • Dedicated Abuse Email: Send your report with all gathered evidence to our dedicated abuse email address: [email protected] (or a similar address as specified on our official website).
   • Contact Form: Some registrars have a specific abuse reporting form on their website. Check the NG Domain website for such an option.

3. What to Include in Your Report:

   • Your name and contact information.
   • The domain name(s) or IP address(es) involved.
   • A clear and concise description of the abusive activity.
   • All relevant evidence (full email headers, URLs, screenshots, logs).
   • The date and time the abuse occurred (including timezone).

What Happens After You Report?

1. Acknowledgement: You will usually receive an automated acknowledgement that your report has been received.
2. Investigation: Our abuse team will investigate the report. This may involve reviewing logs, examining website content, and contacting the account holder responsible for the service.
3. Action: If the report is validated and a violation of our Terms of Service or Acceptable Use Policy is found, NG Domain will take appropriate action. This can range from issuing a warning to the account holder, suspending the offending service, or terminating the account.
4. Notification (Optional): Due to privacy considerations, we may not always be able to disclose the specific actions taken. However, we strive to resolve reported abuse promptly.

Reporting to Other Entities:

• Anti-Phishing Working Group (APWG): For phishing, you can also report to [email protected].
• National Authorities: For illegal activities, you may also need to report to the relevant law enforcement agencies in Nigeria.

NG Domain is dedicated to combating abuse on our network. Your reports are valuable in helping us maintain a cleaner and safer internet for everyone.