Service Expirations & Renewals at NG Domain

Understanding how service expirations and renewals work is crucial for maintaining your online presence without interruption. This guide covers domains, hosting, and other services provided by NG Domain.

Why Renewals are Important:

• Domains: If a domain name expires, your website and email associated with it will stop working. After grace periods, the domain can be registered by someone else, and you might lose it permanently.
• Hosting: If your hosting plan expires, your website files will no longer be accessible online, and your site will go down.
• Other Services (SSL, Email etc.): Expiration of these services can lead to security warnings (for SSL) or loss of functionality.

Renewal Process:

1. Expiration Notifications:

   • NG Domain will typically send you multiple email reminders before your service (domain, hosting, etc.) is due to expire. These emails are sent to your registered account email address.
   • The number of reminders and their timing can vary (e.g., 60, 30, 15, 7, and 1 day before expiration).

2. Manual Renewal:

   • Log in to your NG Domain client area.
   • Navigate to "My Domains," "My Services," or the relevant section.
   • You'll see a list of your services with their expiration dates.
   • Select the service(s) you wish to renew.
   • Choose the renewal period (e.g., 1 year, 2 years).
   • Proceed to checkout and complete the payment.

3. Auto-Renewal:

   • For convenience, many services can be set to auto-renew.
   • If auto-renewal is enabled, NG Domain will attempt to charge your default payment method on file automatically, usually a few days or weeks before the actual expiration date.
   • It's vital to keep your payment information up-to-date for auto-renewal to work.
   • You can usually manage auto-renewal settings for each service in your client area.

What Happens if a Service Expires?

• Domains:

  • Grace Period: Immediately after expiration, most domains enter a "Renewal Grace Period" (e.g., 0-40 days, varies by TLD). During this time, you can usually renew the domain at the standard price. Your website/email might be down.
  • Redemption Period: If not renewed during the grace period, the domain may enter a "Redemption Grace Period" (e.g., 30 days). Renewing now is possible but incurs a higher redemption fee plus the renewal fee.
  • Pending Deletion: After redemption, the domain goes into a "Pending Deletion" state (usually 5 days) and cannot be renewed. It will then be released to the public.

• Hosting & Other Services:

  • Services are typically suspended shortly after the expiration date if not renewed.
  • There might be a short grace period where your data is retained.
  • If not renewed after a certain period, your account and data may be permanently deleted. NG Domain's specific policies will outline these timeframes.

Recommendations:

• Renew Early: Don't wait until the last minute. Renew services well in advance of their expiration date.
• Enable Auto-Renewal: For critical services, enable auto-renewal and ensure your payment method is current.
• Keep Contact Info Updated: Ensure your email address in your NG Domain profile is correct to receive renewal notifications.
• Monitor Your Services: Regularly check the expiration dates of your services in your client area.

If you have any questions about your service expirations or the renewal process, contact NG Domain support.