Understanding Your NG Domain Invoices

NG Domain provides invoices for all services purchased or renewed. Understanding your invoice helps you keep track of your expenses and service periods.

Where to Find Your Invoices:

1. Log in to your NG Domain client account.
2. Navigate to the "Billing," "My Invoices," or "Transaction History" section.
3. You should see a list of all your past and current invoices. You can usually view or download them in PDF format.

Key Information on an Invoice:

1. Invoice Number: A unique identification number for each invoice. Useful for reference when contacting support.
2. Invoice Date: The date the invoice was generated.
3. Due Date: The date by which payment is expected. For renewals, this is often before the service expiration date.
4. Your Details: Your name, company name (if applicable), and billing address as registered in your account.
5. NG Domain Details: Our company name, address, and contact information.
6. Line Items: A detailed list of services being billed. Each line item typically includes:
   • Description: The service name (e.g., "Domain Registration - yourdomain.com.ng," "Shared Hosting - Starter Plan").
   • Service Period: The duration for which the service is being billed or renewed (e.g., "1 Year," "Monthly").
   • Quantity: Usually 1, unless you're purchasing multiple identical items.
   • Unit Price: The price for a single unit of the service for the specified period.
   • Total Amount: The total cost for that line item.
7. Subtotal: The total cost of all line items before any taxes or discounts.
8. Taxes: Any applicable taxes (e.g., VAT) will be listed separately. For Nigerian services, this would typically be Value Added Tax (VAT) if applicable.
9. Discounts/Promotions: If any discounts or promotional codes were applied, they will be shown.
10. Total Amount Due: The final amount you need to pay.
11. Payment Status: Indicates whether the invoice has been "Paid," "Unpaid," "Overdue," or "Cancelled."
12. Payment Method (if paid): May show the payment method used for a paid invoice.

Common Invoice Scenarios:

• New Service Registration: Invoice generated when you purchase a new domain, hosting plan, or other service.
• Service Renewal: Invoice generated automatically before a service's expiration date if auto-renewal is enabled, or manually if you renew through the client area.
• Upgrades/Downgrades: Invoices for prorated charges or credits if you change your service plan mid-cycle.

Tips for Managing Invoices:

• Review Regularly: Check your invoices to ensure accuracy of services and charges.
• Keep Records: Download and save PDF copies of your invoices for your financial records.
• Payment Reminders: NG Domain usually sends email reminders for unpaid invoices and upcoming renewals. Ensure your primary email address is correct.
• Contact Support: If you have any questions about an invoice, notice a discrepancy, or need clarification on a charge, contact NG Domain's billing support team immediately. Provide the invoice number for quicker assistance.

Understanding your invoices helps you manage your online service expenses effectively with NG Domain.