Updating Your Billing Information at NG Domain

Keeping your billing information accurate and up-to-date is essential to ensure uninterrupted service for your domains, hosting, and other services. Outdated payment methods can lead to failed renewals and potential service disruptions.

Accessing Your Billing Information:

1. Log in to your NG Domain client account.
2. Navigate to the "Billing," "Payment Methods," or "Account Settings" section. This area will allow you to manage your saved payment methods and billing address.

What You Can Update:

1. Payment Methods:

   • Adding a New Payment Method: You can typically add new credit/debit cards or link other supported payment gateways (e.g., PayPal, local Nigerian payment options).
   • Updating an Existing Card: Update the expiration date, CVV, or billing address associated with a saved credit/debit card. Some systems may require you to remove the old card and add it again with the new details.
   • Changing Default Payment Method: If you have multiple payment methods saved, you can designate one as your primary or default method for automatic renewals and new purchases.
   • Removing a Payment Method: Delete old or unused payment methods. You usually need to have at least one active payment method if you have services set to auto-renew.

2. Billing Address:

   • Ensure the billing address associated with your account and payment methods is current. This is often required for payment verification. This includes:
     • Street Address
     • City
     • State/Province
     • Postal Code
     • Country

Why Update Billing Information?

• Prevent Service Interruption: Ensure automatic renewals for domains and hosting plans are processed successfully.
• Successful New Purchases: Smooth processing of new orders.
• Accurate Invoicing: Receive invoices with correct billing details.
• Security: Update details promptly if a card is lost, stolen, or expires to avoid unauthorized use or payment failures.

Tips for Managing Billing Information:

• Auto-Renewal: If you use auto-renewal for your services, it's especially important to keep your default payment method valid.
• Expiration Dates: Keep an eye on the expiration dates of your credit/debit cards and update them in your NG Domain account before they expire.
• Notifications: Pay attention to emails from NG Domain regarding payment failures or upcoming card expirations.
• Security: NG Domain uses secure, PCI-compliant methods for handling payment information. Your full card details are typically not stored directly by us but by our secure payment processors.

If you have trouble updating your billing information or have questions about payment methods, please contact NG Domain's support team for assistance.