About NG Domain
NG Domain helps individuals and businesses find, register and manage domain names. We are building a simpler path to an online presence, with a focus on the needs of Nigerian entrepreneurs and small businesses.
What you will do
- Respond to customer enquiries with patience, clear explanations and practical next steps.
- Troubleshoot domain registration, renewal, transfer, DNS and email configuration issues.
- Investigate problems, record useful reproduction details and escalate technical issues to engineering.
- Keep customers informed and follow issues through to resolution.
- Improve help articles and share recurring customer pain points with the team.
What you will bring
- Strong written communication, empathy and a methodical approach to solving problems.
- Working knowledge of domain names, nameservers and common DNS records such as A, CNAME, MX and TXT.
- Comfort using browser developer tools and learning new troubleshooting tools.
- Care with customer information and an understanding of when to escalate an issue.
- The ability to organise a support queue and communicate reliably while working remotely.
Helpful, but not required
Experience in hosting or domain support, writing documentation, or using basic scripting to investigate problems.
Working together
This role is remote and pays ₦150,000 per month in Nigerian naira. You should be comfortable managing your work, joining online conversations and sharing progress clearly. Working hours, start date and other arrangements will be discussed during the hiring process.
What happens next?
We will review your application and reach out by email if your experience matches the role. A follow-up conversation will help us learn about your work and give you space to ask questions about the team and expectations.