When to use them
When the name you search for is Unavailable, someone already owns it. NG Domain offers two services to help you get it anyway:
| Domain concierge | Domain backorder | |
|---|---|---|
| What we do | Contact the current owner for you, negotiate, and report back | Watch the name and try to register it the moment it is released |
| Best when | The name is in use, or you want it soon | The owner may let it expire |
| How long | Until the owner answers or declines | We watch the name for 12 months |
| Price | A one-time outreach fee | A one-time fee plus the first year's registration price |
| What the fee buys | The outreach, not the domain. Any purchase price is agreed with the owner separately. | The attempt. If we catch the name, it's registered to you for a year. |
Both are one-time fees that don't renew, and neither is guaranteed.
Order from search
- Search for the name on Register a Domain.
- If it's Unavailable, the result shows Make an offer (concierge) and Backorder. Taken names in the Alternative domains table have the same buttons.
- Click one. It goes in your cart, and you're taken to checkout.
You need to be signed in to buy either service. A service can't share a cart with the same domain's registration.
Order from the Services page
- Open Concierge or Backorder from the dashboard sidebar, or Services to see both.
- Enter the full domain name, for example
adas.ng. - Click Make an offer or Backorder, then pay at checkout.
Read the terms on the page before you pay. They also appear at checkout:
- Concierge: contact isn't guaranteed. The owner may not reply, may refuse to sell, or may ask well above your offer. The fee pays for the outreach and is non-refundable whatever the outcome.
- Backorder: the owner may renew, or someone else may register the name first when it's released. If several people backorder the same name, the earliest order wins. The fee is non-refundable.
Track your requests
The Concierge and Backorder pages list every request you've paid for, with the domain, the date and its status:
| Status | What it means |
|---|---|
| Pending | We've received your order and are working on it |
| Owner contacted | We've reached the owner and are waiting for their answer (concierge) |
| Completed | Done. For a backorder, the domain is registered to you and appears under My Domains. For a concierge request, we've sent you the owner's answer. |
| Unsuccessful | The owner declined or didn't reply, or the name wasn't released, or someone else got it first |
We email you when there's news. For how backorders work in general, read Domain Backorder Explained. Our concierge and backorder pages have more detail and current prices.
Questions about a request? Contact support with the domain name and your payment reference.