Troubleshooting Issues

Troubleshooting Common Domain Issues

Most problems with a domain come down to its status, its nameservers or its DNS records. Work through the checks below before contacting NG Domain support. If you still need help, the answers you gather here will help us fix it faster.

1. Your Website Isn't Loading

• Check your own connection. Try another website, another browser or another device.
• Check the domain hasn't expired. Sign in to your dashboard and look at the expiry date, or run a WHOIS lookup.
• Give recent changes time. New registrations and nameserver or DNS changes can take up to 24–48 hours to reach every network. An online DNS propagation checker shows how far a change has spread.
• Check the nameservers. They should match the ones your hosting provider gave you. You can see and change them in your dashboard.
• Check your hosting. If the domain and its DNS look right, the problem is likely with the website itself. Your hosting provider can check their servers and your site's files.

2. Your Email Isn't Arriving

• Check your MX records. They should match exactly what your email provider (for example Google Workspace, Microsoft 365 or Zoho Mail) asked you to add.
• Check SPF, DKIM and DMARC. Missing or incorrect TXT records can send your messages to spam. Your email provider lists the records you need.
• Check your spam folder, and ask the sender to check theirs.
• Check with your email provider. Mailbox storage, passwords and app settings are managed by them, not by your domain registrar.

3. Your Sign-In Code Hasn't Arrived

• Check your spam or junk folder for an email from NG Domain.
• Make sure you typed the email address on your account correctly.
• Wait for the countdown to finish, then choose Resend code.

4. A Domain Shows as Taken or Unavailable

• Run a WHOIS lookup to see whether it's registered and when it expires.
• Some names are reserved, premium or restricted. Our blog post on why you can't buy certain .ng domains explains why.
• If the name is registered, you can backorder it or ask our concierge team to contact the owner.

5. A Transfer Is Stuck

• Confirm the domain is unlocked at your current registrar.
• Check that the authorisation (EPP) code you entered is current and copied exactly.
• Look for an approval email at the registrant's email address.

If you've tried these steps and something still isn't working, contact support with the domain name, what you expected to happen, what happened instead and any error messages you saw.