Contacting NG Domain Support Effectively
Our support team is based in Nigeria and replies within one business day. Here's how to reach us and what to include so we can help on the first reply.
1. Before You Contact Us
- Check the FAQs and guides. Your question may already be answered in the help centre.
- Try the basics. The Troubleshooting Issues guide covers the most common domain, DNS and email problems.
2. Choose a Channel
- Email: best for detailed questions or anything that needs screenshots.
- Support form: send a message from the support page.
- WhatsApp: handy for quick questions. The number is at the top of every page.
- Phone: call the same number if you'd rather talk it through.
3. What to Include
The more you tell us up front, the faster we can fix it:
- Who you are: the email address on your NG Domain account.
- What it affects: the domain name(s) or order involved. For a payment, include the transaction reference from your receipt.
- What's wrong: describe what you expected and what happened instead. "When I visit mydomain.ng I see a 'site can't be reached' error" helps more than "my site isn't working".
- When it started, and whether it happens every time.
- Recent changes: did you change nameservers, DNS records or your hosting provider shortly before?
- Error messages: copy the exact wording, or send a screenshot.
4. While We Work on It
- Reply in the same email thread or WhatsApp chat, so your history stays together.
- If we ask you to try something, tell us what happened, even if it didn't help.
With these details we can usually solve the problem in one reply.