Understanding Your NG Domain Receipts
Every time you pay, we email you a receipt. Keep it for your records: it's also the quickest way for our team to find your order if you need help.
Where to Find Your Receipts
- Your inbox: we email a receipt to the address you used at checkout as soon as your payment is confirmed.
- Paystack: payments go through Paystack, which may also email you its own payment confirmation.
What a Receipt Shows
- Transaction reference: the unique reference for your payment. Quote it whenever you contact support about an order.
- Date: when the payment was made.
- Items purchased: each domain or service in your order, for example:
- a domain registration, renewal or transfer, with its term (usually one year)
- DNSSEC, billed yearly with its domain
- a domain backorder or concierge request, which is a one-time fee
- Subtotal: the total of all items before tax and discounts.
- Discount: any sale price or coupon code applied to your order.
- VAT: Value Added Tax at 7.5%, shown as its own line.
- Total: the amount you paid, in naira.
Tips
- Check each receipt against what you meant to buy, and tell us quickly if something looks wrong.
- Keep your account email up to date so receipts and renewal reminders reach you.
- Questions about a charge? Contact support with the transaction reference and we'll explain it.